AFTER-SALE SERVICE

After-sales service is the most important part of the sale. After sales service has become a business to maintain or expand the market share of the elements. The quality of after-sales service can affect the degree of consumer satisfaction. In the purchase, the product warranty, after-sales service and other relevant provisions can enable customers to get rid of doubts, the shape of the swing, determined to buy goods. Quality after-sales service can be regarded as the product of brand economy, in the fierce competition in the market today, with the increased awareness of consumer rights and consumer attitudes change, consumers not only pay attention to the product itself, in the quality and performance of similar products are similar, more willing to choose these companies with high quality after-sales service.

Objectively speaking, the quality of customer service is the product of the brand economy, brand customer service are often better than brand-name products. Famous brand product prices are generally higher than non brand name, on the one hand is based on cost and quality of product, but also because the sales strategy of famous brand products have taken into account the cost of after-sales service.